Privacy Policy — U-Learns

1. Introduction & Scope

Welcome to U-Learns (“we,” “our,” or “us”). We are dedicated to providing accessible, high-quality live and recorded digital education across Somalia, the Horn of Africa, and to diaspora students worldwide.

This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website (u-learns.com), register for courses, attend live Zoom sessions, take quizzes, and receive verifiable digital certificates.

2. Information We Collect

To deliver educational services and accredited certifications, we collect the following types of information:

Account & Contact Data: Full legal name (printed on certificates), email address, WhatsApp/mobile telephone number, city, and account authentication credentials.
Academic & Learning Records: Course enrollments, live Zoom class attendance logs, weekly quiz submissions, exam grades, homework file uploads, and minted certificate verification identifiers.
Payment & Transaction References: Transaction reference IDs, payment method used (Waafi, Zaad, Sahal, E-Dahab, Evc Plus, or Card), amount paid, and timestamp. We never store your personal mobile money PINs or sensitive credit card security codes.

3. How We Use Your Information

Your data is processed strictly for legitimate educational, administrative, and customer support purposes:

Class Delivery & Support

Enrolling you in live cohorts, delivering Zoom links, notifying you of class schedules via WhatsApp/SMS, and assisting with teacher mentorship.

Grading & Certification

Evaluating assessments, recording graduation criteria, and publishing scannable QR verification badges for prospective employers.

Security & Account Safety

Preventing unauthorized portal access, authenticating user sessions, and protecting student identities against fraud.

Service Improvements

Analyzing aggregate platform usage and curriculum feedback to continuously enhance lesson quality.

4. Compliance with Somali Law & Regional Standards

U-Learns operates in full compliance with the commercial regulations, educational standards, and telecommunications privacy frameworks recognized within the Federal Republic of Somalia and the Puntland State of Somalia.

We respect citizen data privacy and do not sell, rent, or lease student personal information to third-party advertisers or commercial brokers under any circumstances.

5. Certificate Permanence & Data Retention

Academic certificates issued by U-Learns carry unique cryptographic identification numbers and public verification URLs. To allow lifelong verification by employers, embassies, and academic institutions, graduated certificate records are retained permanently in our secure verification registry.

6. Your Rights & Choices

As a student or visitor, you have the right to:

Access and review the personal information held in your profile.
Request corrections to misspelled names before graduation certificates are issued.
Opt-out of promotional announcements or marketing communications at any time.
Request deletion of non-essential account records, subject to regulatory and verification record retention rules.

7. Contact Our Privacy Office

If you have questions, data correction requests, or concerns regarding this Privacy Policy, please contact our administrative team:

ulearns4@gmail.com

WhatsApp: +252 66 1660003

Office: Villa Bayra AML ROAD Gaalkacyo puntland somalia · U-Learns Skills Academy